1. Information we may collect
Depending on how you use Quran Garden, we may collect contact details, learner name and age group, country or time zone, subject interests, teacher preference, availability, messages you send, lesson administration records and information needed to arrange or support learning.
Our website may also receive technical information such as IP address, browser or device information, page requests, security logs and cookie or analytics data where those tools are enabled. Payment providers may process payment details directly; Quran Garden should not need to store full card details when a third-party payment provider handles the transaction.
2. How we use information
We use information to answer enquiries, arrange trial and paid lessons, match learners with suitable teaching arrangements, communicate about schedules, provide support, maintain records, protect accounts and services, handle complaints, improve the website and meet legal or safeguarding responsibilities.
Where the law requires a particular lawful basis or consent for a use, we aim to use the information only on an appropriate basis. We do not use a child’s information for unrelated advertising profiling.
3. Children and guardians
Our services can be used by children, so parents and guardians have an important role. Where appropriate, a parent or guardian should submit the learner’s details, manage scheduling and tell us about relevant needs.
We ask families not to send unnecessary sensitive information about a child. If safeguarding requires us to retain or disclose particular information, we may do so where permitted or required by applicable law.
4. Sharing and service providers
We may share information with teachers, authorised staff and service providers only as reasonably needed to deliver or protect the service. Examples may include website hosting, email, video meeting, scheduling, analytics, security and payment providers.
Providers may process information in different countries. We aim to use reputable services and appropriate safeguards where required, but third-party services also operate under their own terms and privacy practices. We may disclose information to authorities where law requires it or where reasonably necessary to protect a person from serious harm.
5. Retention and security
We keep information only for as long as reasonably needed for the purpose for which it was collected, including teaching records, support, safeguarding, accounting, dispute handling and legal obligations. Different categories may therefore have different retention periods.
We use reasonable organisational and technical measures to reduce the risk of unauthorised access, loss or misuse. No online system can be guaranteed completely secure, so families should also protect passwords, devices and meeting links.
6. Your choices and rights
Depending on the law that applies to you, you may have rights to ask for access, correction, deletion, restriction, objection or a copy of certain personal information. Some requests can be limited by safeguarding, legal, accounting or record-keeping obligations.
To make a privacy request, use the official Quran Garden contact page and explain the request clearly. We may need to verify identity before acting on a request.
7. Cookies, updates and contact
For information about cookies and similar technologies, see our Cookie Policy. This Privacy Policy may be updated when our services, providers or legal requirements change. The current version and update date will be shown on this page.
Questions about privacy should be sent through the official contact page.
